Notification preferences

Sessional sends transactional emails to keep you informed about activity on your account. These are not marketing emails. They relate directly to your bookings, invoices, documents, and support requests. The notification types are:

• Booking confirmations: sent when a booking request is accepted or when an organisation confirms a booking you have created
• Invoice delivery confirmations: sent when an invoice you have dispatched is delivered to the organisation's email address
• Automatic invoice chasers: the day-14/21/28 chase emails the auto-chaser cron sends on your behalf. Toggle this off if you would rather chase manually.
• Document expiry reminders: sent when a professional document (DBS, indemnity, registration) is approaching its expiry date, giving you time to renew
• Payment received: sent when you mark an invoice as paid (manually, or via the workplace mark-paid signed link)
• NHS pension deadline reminders: GP-only, fires seven days before each monthly Form B submission window closes (10 weeks after month end).
• Support ticket replies: sent when a member of the Sessional support team responds to one of your support tickets (Pro tier)

You can control which notification types you receive from the preferences page:

1. Go to Dashboard > Notifications
2. You will see a toggle for each notification type
3. Switch a toggle off to stop receiving that type of email
4. Switch it on to re-enable it

Changes take effect immediately. There is no need to save. Your preferences are updated as soon as you toggle a switch.

Sessional checks your uploaded documents and emails a digest listing any documents whose expiry date falls within the next 30 days, in expiry order, so the most urgent renewals surface first. Reminders are sent for all document types that have an expiry date set, including DBS certificates, professional indemnity policies, professional registration, training certificates, and immunisation records.

Every notification email from Sessional includes an Unsubscribe link in the footer. Clicking this link takes you to a page where you can disable that specific notification type without needing to sign in.

The unsubscribe page shows which notification type will be disabled and gives you a confirmation before making the change. You can re-enable the notification later from your dashboard preferences.

Each unsubscribe link contains a unique, time-limited token that identifies your account and the notification type. This is how it works:

• The token is generated when the email is sent and is unique to that specific email
• It allows you to unsubscribe without signing in, which is useful if you are reading email on a device where you are not logged into Sessional
• The token only has permission to disable the specific notification type. It cannot be used to access any other part of your account
• For security, tokens expire after 90 days. If you click an unsubscribe link in a very old email, you may be asked to sign in and manage preferences from the dashboard instead

Certain emails are essential for account security or for the integrity of your subscription and cannot be turned off. These include:

• Email verification: sent when you create your account or change your email address
• Magic link sign-in: sent when you request a passwordless sign-in
• Password reset: sent when you request a password reset
• Account security alerts: sent for important account changes such as email address changes or password changes
• Subscription updates: trial-ending reminders (T-3 days), failed-payment notices, plan-change confirmations, and renewal receipts. Required because they affect billing.

These emails are sent regardless of your notification preferences because they are required for the safe operation of your account and the integrity of your subscription.

When a booking is confirmed, the notification email includes key details so you can plan your day without needing to open the dashboard:

• Organisation name: the practice, trust, or clinic where you will be working
• Date and time: the start and end time of the booking
• Rate: the agreed daily or hourly rate
• Any notes: special instructions or comments attached to the booking

The email also includes a direct link to the booking in your dashboard for quick access.

Payment notifications fire when an invoice flips to PAID. That happens in two ways:

• You mark it paid: tap "Mark paid" from the invoices page.
• The organisation marks it paid: every invoice email carries a 30-day signed link the practice clicks to mark paid without an account. Their click flips the invoice and emails you.

The notification includes the invoice number, the organisation name, the amount paid, and the date the payment was recorded. This gives you a paper trail for your records without needing to check the dashboard after every bank deposit.

Sessional uses a specialist transactional email service with high deliverability. If you are not receiving emails:

• Check your spam or junk folder. Move Sessional emails to your inbox to train your email provider
• Add [email protected] to your contacts or safe senders list
• Check that the notification type is enabled in your dashboard preferences
• If you have recently changed your email address, make sure you have verified the new address

If you have checked all of the above and are still not receiving emails, contact support and we will investigate.